Refund Policy

1. Shipping Areas
We export our products worldwide. Please contact us to confirm we can ship to your destination port.

2. Shipping Partners & Methods
We work with reputable international shipping lines (e.g., Maersk, MSC) and freight forwarders. The method (sea or air freight) will be determined based on the product and customer requirements, as stated in the proforma invoice.

3. Delivery Timelines

• Estimated shipping times will be provided in your quote.

• These timelines are estimates only and are not guaranteed. Delays may occur due to manufacturing, weather, port congestion, customs inspections, or other factors beyond our control.

• Time is not of the essence for delivery.

4. Shipping Costs & Incoterms

• Shipping costs and responsibilities (FOB, CIF, etc.) will be clearly outlined in the proforma invoice.

• The buyer is responsible for all import duties, taxes, and customs clearance charges at the destination country. These are not included in our prices unless explicitly stated.

5. Claims for Loss or Damage

• The buyer must inspect the goods immediately upon arrival at the destination port.

• Any claims for loss or damage must be notified to us and the shipping carrier in writing within 7 days of delivery, with clear photographic evidence.

• We will assist in facilitating claims with the shipping carrier’s insurance.

6. Contact for Shipping Inquiries
Epic Globe Bridge
Attn: Logistics Department
Email: info@epicglobebridge.com
Phone/WhatsApp: +91 7013425647